Smart AI-Driven OmnichannelCustomer Support Platform

Medium to large B2C companies that are scaling use Omniport for structure, reliability and control. It's built for teams that have outgrown basic customer conversation tools. They:

• Manage thousands of customer chats and calls monthly.
• Juggle multiple channels like WhatsApp, Facebook, Instagram, TikTok, web chat and more.
• Need AI Agents or no-code automations to handle FAQs, routing, product recommendations or bookings.
• Want consistent automation and reporting as channels, teams and locations multiply.
• Seek cost efficiency under high conversation volumes.

You can connect channels, sync data and start responding to chats or calls within hours or days. Most teams complete setup independently with the in-product onboarding guide but 24/7 support is available if you need assistance. You can also launch AI Agents or automations quickly with templates for common workflows like routing, lead qualification or FAQ responses. Once you're up and running, contact support for any troubleshooting, schedule success calls for strategic growth or work with a Success Manager to optimize performance.

Most businesses see measurable performance gains within weeks, from faster responses to higher sales. Some Omniport success stories include:

• Schuvar Tours shortened sales cycles by 60% across 8 branches.
• Turkish goods brands noonmar increased new customers by 40% in one month.
• Luxury car dealership Automax gained 42.5x more ROI from WhatsApp broadcasts.
• Emax Beauté grew appointments by 18x by optimizing ads and streamlining processes.

Yes. The platform scales as fast as you do, without breaking your existing systems or workflows. Omniport was built to grow with you, allowing you to:

• Add channels like WhatsApp, Instagram, TikTok, Facebook, Viber, LINE, live chat, email and voice calls.
• Launch new teams or regions while maintaining processes like routing, analytics and role-based access.
• Update AI Agent knowledge with new products, languages or sales processes — no coding required.
• Integrate new tools as your tech stack evolves.
• Scale affordably with Monthly Active Contacts pricing that lowers cost per contact as conversations grow.

B2C businesses that drive revenue from customer conversations typically start with the Growth plan. It's designed for teams running structured sales or booking workflows over high volumes of chats and calls — using AI and automation for lead qualification, enquiry routing and product recommendations, rather than simple message replies. The Growth plan supports these revenue workflows across campaigns, channels and teams. Advanced and Enterprise plans support these same workflows in more complex operating environments, with deeper integrations, stronger governance and greater organizational control.