Omniport

Documentation

Documentation

Getting started with Omniport: connect channels, configure AI agents, and manage customer conversations.

Quick start

  1. Create your workspace from the sign-up page and choose a plan.
  2. Connect channels such as WhatsApp, Facebook, Instagram, web chat, and email.
  3. Invite teammates and assign roles for routing and reporting.
  4. Launch an AI Agent using templates for FAQs, lead qualification, or bookings.

Core concepts

  1. Inbox: unified view of conversations across connected channels.
  2. Tickets: structured follow-ups when a chat needs ownership or SLA tracking.
  3. Automations: no-code rules for routing, tags, and auto-replies.
  4. AI Agents: knowledge-backed assistants that respond 24/7 within your guardrails.

Help and support

  1. Browse platform features on the home page or compare plans on pricing.
  2. Read frequently asked questions on the home page FAQ section.
  3. Email contact@omniport.app or call 01867-173717 for onboarding help.